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Title
Text copied to clipboard!Catering Supervisor
Description
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We are looking for a dedicated and experienced Catering Supervisor to join our team. The ideal candidate will have a strong background in the food and beverage industry, with a focus on catering services. As a Catering Supervisor, you will be responsible for overseeing all aspects of our catering operations, from planning and organizing events to managing staff and ensuring customer satisfaction. You will work closely with clients to understand their needs and preferences, and coordinate with various departments to deliver high-quality catering services. Your role will also involve managing budgets, maintaining inventory, and ensuring compliance with health and safety regulations. The successful candidate will possess excellent leadership and communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment. If you are passionate about delivering exceptional service and have a proven track record in catering management, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily catering operations and ensure smooth execution of events.
- Coordinate with clients to understand their catering needs and preferences.
- Plan and organize catering events, including menu selection and venue setup.
- Manage and train catering staff to ensure high standards of service.
- Monitor inventory levels and order supplies as needed.
- Ensure compliance with health and safety regulations.
- Handle customer inquiries and resolve any issues or complaints.
- Prepare and manage budgets for catering events.
- Maintain accurate records of catering activities and expenses.
- Collaborate with chefs and kitchen staff to ensure timely food preparation.
- Conduct regular staff meetings to communicate goals and expectations.
- Evaluate and improve catering processes and procedures.
- Develop and maintain relationships with vendors and suppliers.
- Ensure proper maintenance and cleanliness of catering equipment.
- Assist in marketing and promoting catering services.
- Monitor and analyze customer feedback to improve service quality.
- Ensure timely delivery and setup of catering services at event locations.
- Coordinate with other departments to ensure seamless event execution.
- Implement and enforce company policies and procedures.
- Stay updated on industry trends and best practices.
Requirements
Text copied to clipboard!- Proven experience as a Catering Supervisor or similar role.
- Strong knowledge of food and beverage operations.
- Excellent leadership and team management skills.
- Outstanding communication and interpersonal abilities.
- Ability to work under pressure and meet tight deadlines.
- Strong organizational and multitasking skills.
- Attention to detail and problem-solving skills.
- Proficiency in Microsoft Office and catering management software.
- Knowledge of health and safety regulations.
- Flexibility to work evenings, weekends, and holidays as needed.
- Valid food handler’s certification.
- Ability to lift and carry heavy items as needed.
- Customer-focused with a passion for delivering exceptional service.
- Ability to manage budgets and financial records.
- Experience in menu planning and event coordination.
- Strong negotiation and vendor management skills.
- Ability to adapt to changing client needs and preferences.
- High school diploma or equivalent; degree in hospitality management is a plus.
- Valid driver’s license and reliable transportation.
- Positive attitude and professional demeanor.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing catering operations?
- How do you handle customer complaints or issues during an event?
- What strategies do you use to ensure compliance with health and safety regulations?
- Can you provide an example of a challenging event you managed and how you overcame the challenges?
- How do you manage and motivate your team to deliver high-quality service?
- What steps do you take to ensure accurate inventory management?
- How do you handle last-minute changes or requests from clients?
- Can you describe your experience with budget management for catering events?
- How do you stay updated on industry trends and best practices?
- What is your approach to menu planning and event coordination?
- How do you ensure effective communication with clients and staff?
- Can you describe a time when you had to resolve a conflict within your team?
- What methods do you use to evaluate and improve catering processes?
- How do you handle multiple events happening simultaneously?
- What is your experience with marketing and promoting catering services?
- How do you ensure the cleanliness and maintenance of catering equipment?
- Can you describe your experience with vendor and supplier management?
- How do you prioritize tasks and manage your time effectively?
- What do you believe are the key qualities of a successful Catering Supervisor?
- How do you ensure customer satisfaction and repeat business?